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This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services. Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

This-Is-Service-Design-Doing.pdf
ISBN: 9781491927182 | 400 pages | 10 Mb

This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
Publisher: O'Reilly Media, Incorporated

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